FAQ

1. What type of products do you sell?
We offer digital download templates such as party invitations, wedding signage, nursery wall art, and other printable designs. All files are editable in Canva and delivered instantly.

2. How do I receive my order?
Immediately after purchase, you will see an instant download link on the checkout confirmation page and in your email. No shipping required.

3. Do I need special software to edit the templates?
No. All templates are designed to be edited online in Canva directly in your browser. No extra apps or installations are needed.

4. Can I customize the text, colors, and fonts?
Yes. You can fully customize text, fonts, colors, and graphic elements to match your event or style.

5. What file formats are included?
High-resolution JPG, PNG, and PDF files are provided, ready for printing at home or at a professional print shop.

6. Do you accept returns, exchanges, or cancellations?
Because all products are digital downloads with instant access, all sales are final and non-refundable.
If a file issue or error is caused by us, we will gladly assist to correct the problem.

7. How long can I access my files?
Files remain available to you indefinitely through the download link, but we recommend saving a backup copy for your records.

8. Can I use your templates for commercial purposes?
No. All designs are for personal use only. They may not be resold, shared, or used for commercial projects.

9. What if I need help with editing?
If you have questions or run into an issue, please reach out via our Contact page or use our WhatsApp support line.
We typically reply within 24 hours.

10. Do you collect personal data?
We do not collect or sell personal data. Only the email address provided at checkout may be used to send order confirmations, updates, or optional marketing emails. (See our Privacy Policy for details.)

11. Is printing included?
No. Printing is the customer’s responsibility. You can print at home, use a local print shop, or order online with your downloaded files.

12. Are the templates eco-friendly?
Yes. Our products are 100% digital, meaning no physical shipping and zero waste—an eco-friendly and cost-effective option.